Telecommunications company LIME has rebranded and launched as Flow in the Cayman Islands.
With its rebranding, the company is promising a more responsive and enhanced customer service experience, a suite of new products, and a raft of new jobs.
According to Bill McCabe, Flow’s chief executive officer, the retail brand received 350 job applications following its recruitment drive for field and support staff, and for service delivery and installation jobs. He said 35 people have been hired and more would be taken on.
The CEO said that as LIME had invested $30 million locally over the past two years improving its network and LTE mobile, Flow was now in the enviable position of being able to capitalize on new infrastructure and tools, which would act as a springboard for further increasing its market share.
Speaking about the venture at a media lunch on Thursday, Mr. McCabe said the company was planning big changes in “this hugely competitive market.” He said Flow had listened to its customers and that innovation, value for money and, most importantly, an enhanced customer service focus were planned.
He said Flow would be bringing its call centers back in-house, to provide a more responsive and locally attuned service.
Mr. McCabe said “Flow-to-go” would be a new product for Cayman and will be added alongside its newly launched Deezer music app and a free football streaming service, with exclusive rights to live radio streaming of Barclay’s Premiership games.
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